Returns Policy

If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line. Ribolovnipribor.hr reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

 

Complaints

We are committed to customer satisfaction. Our web shop sells fishing gear by certified manufacturers, the quality of which we believe to be superior and which we guarantee. Our goal is to ensure complete customer satisfaction and to provide the best possible after-sale service. Please follow the instructions below so that your complaints may be received and processed as soon as possible.

Steps to be taken prior to initiating the complaint process

If you are not satisfied with the product you have received or if you have noticed a defect on the product, please contact us prior to initiating the complaint process so that we can provide you with information on the quickest and easiest way to solve the issue. Our service department will resolve your issue as soon as possible.
To have your complaint resolved, please contact us at: 00385 1 2303 435 or contact us via e-mail at reklamacije@bbs-sport.hr.

Damage of goods during transport

When collecting a parcel, make sure that neither the parcel nor the product inside have been damaged during transport. If you notice that the parcel has been damaged or that the goods inside the parcel are damaged, please do not collect the parcel, instead fill out the documentation with the help of the deliverer indicating the damage to the parcel and, if possible, send the documentation to our e-mail address: info@bbs-sport.hr.

Faulty, damaged or defective product

If after opening the parcel you notice that the product is defective or has been damaged, please contact us within 7 days after receiving the parcel and send the product to our address at our expense. If you notice a product defect only after using it for the first time, please contact us by email or phone. Our team checks the functionality of each product when packing it for delivery, and we do not deliver products that were found to be damaged or faulty. If the product is defective, we will replace it with a new one immediately after we have received the parcel you sent us.

The return address for defective products:

B.B.S. Sport d.o.o.
Maksimirska 129/7
10 000 Zagreb, Croatia
Phone: 00385 1 2303 435
 

Returns

The customer has the right to return the goods in the following cases:

• goods that were not ordered have been received

• goods that were delivered are defective or were damaged during transport.

The Seller shall accept the goods returned by the Customer after receiving a legitimate complaint by email, telephone or in writing, with return instructions. If replacement goods cannot be delivered, the Seller shall refund the Customer’s return shipping costs and recompense any possible lost value of the goods which the Seller is no longer able to deliver. In the event of returning goods due to reasons not caused by an omission on the part of B.B.S. Sport d.o.o., the Customer shall bear all the processing costs that have arisen. With regard to tailor-made goods, goods sold under special conditions or goods made at the Customer’s request cannot be returned. When ordering such goods, you will be informed in writing and verbally about the no returns rule.

The goods must be returned in original condition, undamaged, in original packaging and delivered with any additional items such as the product manual or spare parts supplied. The Customer shall enclose the invoice with the goods being returned.

In case of replacement with another product, delivery costs shall be borne by the Customer.

Returns and complaints are only possible with an invoice attached.

The Customer shall bear the cost of delivery in case of returning or replacing the goods not subject to complaints.

If you are not satisfied with the product or have any complaints concerning the products purchased in our web shop, please contact us and our customer service will find a satisfactory solution for you.

If the Customer has noticed damage on the packaging when collecting the parcel, he/she shall notify us thereof and return the parcel.

When replacing a product with another, the refund will be reduced by 15% if not otherwise agreed to prior to the refund.

How to use the right to unilaterally terminate the contract

Article 74

(1) Before the expiry of the deadline for unilateral termination of the contract referred to in Article 72 of this Act, the consumer shall inform the trader of their decision to terminate the contract by means of a unilateral termination contract form or by any other unequivocal statement expressing their will to terminate the contract.

(2) The content and format of the form referred to in paragraph 1 of this Article shall be prescribed in an ordinance adopted by the minister competent for consumer protection.

(3) If the trader provides the customer with the option of unilateral contract termination on their website, the customer may unilaterally terminate the contract by filling out the unilateral termination form or any other unambiguous statement on termination and send it to the trader electronically.

(4) In the case referred to in paragraph 3 of this Article, the trader shall, without delay, provide the consumer with a confirmation on receiving the statement on termination using a durable medium.

(5) The statement on termination of the contract shall be submitted by the consumer prior to the expiration of the termination period provided for in Articles 72 and 73 of this Act.

(6) The consumer shall prove that their right to unilaterally terminate the contract has been fulfilled in accordance with the provisions of this Article.